Resources
On collecting feedback and acting on it.
Practical articles for anyone who runs evaluations and surveys, based on conversations with the people who do that work.
- ResearchHow can universities of applied sciences get more out of student evaluations?Thirteen conversations with evaluation and quality officers in Dutch higher and vocational education. Collecting works. What happens next is where the gain is.
- How-toHow to analyse open answers, with or without AIAn eight-step method for hundreds of open answers: from cleaning to themes with counts and quotes, and where AI helps and where you need to check it.
- Feedback loopClosing the loop with students: why it so often goes wrong and what worksEleven of thirteen evaluation officers find the reporting back to students weak. Where it goes wrong and what you can do about it in practice.
- Quality assuranceSatisfaction is not the same as quality (and that is no reason to ignore students)Seven of thirteen evaluation officers say it themselves: satisfaction is not quality. How to use student feedback wisely and keep the student's view central.
- PrivacyAI and student feedback: the privacy checklist for your data protection officerTen questions to ask any vendor before you let an AI process students' open answers, with an explanation of why they matter.