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Febaso for associations

Ask your members.
Show them what you did.

A short AI conversation, not a long survey. You see what's going on.

Book an intro
  • Works alongside your member survey
  • Reads every open answer
  • Tells members what changes
Example: the themes of a member survey at a made-up professional association.

Sound familiar?

Members stay quiet, until they leave.

  • Member relations, Northwind Association

    How do you experience your membership?

    About 4 minutes · the association won't know who said what

    Thank you for telling us how you experience your membership. Your answers help the board choose what we invest in next year.

    How likely are you to recommend the association to a colleague in your field?

    012345678910

    How it often goes: The member survey comes every few years, the results later.

    With Febaso: A short conversation whenever there is something to decide.

  • Themes312 answers · themes ready
    Events: always too far away74
    Knowledge: journal and webinars61
    Fee: unclear where it goes48

    How it often goes: Open answers pile up.

    With Febaso: Every answer read, in themes with counts and quotes.

  • 012345678910

    Everything is in the big cities. From where I live, a two-hour evening costs me a whole day.

    Events: always too far away

    How it often goes: A satisfaction score without an explanation.

    With Febaso: The why, in the member's own words.

  • From: Northwind Association

    Events: regional evenings from January

    From January there is a regional event every quarter in the north and in the south, and the evenings are available online afterwards. After the summer we'll ask whether you notice it.

    How it often goes: Members never hear what happened to their opinion.

    With Febaso: One message per theme to those who raised it.

  • Events: always too far away

    ↑ 12 since 2024

    “From where I live, a two-hour evening costs me a whole day.”

    Needs a decision37 subscribed

    How it often goes: You only hear why someone leaves when it's too late.

    With Febaso: What members miss, while you can still act on it.

Northwind Association, Sanne and every answer here are made up for this demo.

What Febaso adds

Three things you get alongside your member survey.

  • Themes with evidence

    Every open answer read and grouped, with counts and verbatim quotes. So you can show the board and the general meeting what members say, and every conclusion stays traceable.

  • The why, in a short conversation

    Febaso asks a follow-up when an answer stays vague, so you know what a member means, anonymously if you choose, and whenever it suits them.

  • Privacy-by-design from the Netherlands

    Processing in the EU, no training on your members' answers and your association stays the owner. A data processing agreement with every subprocessor.

How it works

From one question to a decision.

  1. 01

    Say what you want to know

    In one sentence. Febaso writes the questions, with a follow-up where the why matters.

  2. 02

    Members answer in a conversation

    On their phone or computer, whenever it suits them. When an answer stays vague, Febaso asks a follow-up.

  3. 03

    The board decides, members hear it

    Febaso lays it all out. You choose what to do, and whoever raised it gets a message.

Try it yourself

A member survey, from start to finish.

Make an interview, take it as a member and see what happens to your answer. Two minutes, with made-up data.

Start demo

Try it yourself: make an interview, take it as a member and see what happens to your answer. Two minutes.

For everyone in the association

What each role gets from it.

Board

Decisions based on what members really think, with their words for the general meeting.

Honest about what it is

A tool for the conversation, not a replacement for it.

  • Not a survey that decides everything

    What members say is an important signal. What you do with it you weigh with the board, committees and your own knowledge of the association.

  • Small groups stay recognisable

    In a small chapter or region an answer can be recognisable by its content. We look at that together when setting up: what you show per group and from which size.

  • Febaso organises, you decide

    The AI groups and summarises, and shows per theme how many members raised it and what they said verbatim.

  • We build reporting back together

    One message per theme to whoever raised it, without you knowing who they are, is where Febaso is heading. We work it out with the first associations.

Alongside what you have

An addition, not a replacement.

You have your own mix: a member survey, the general meeting, committees and conversations over coffee. Febaso replaces none of it.

  • Alongside your standard member surveyKeep your regular survey for comparison across years. Febaso asks the why and adds to the open questions.
  • When there is something to decideA short conversation about a new congress, a fee change or a service, without setting up a whole study.
  • Through a link or QR codeIn the newsletter, on the member portal or at a meeting. Members install nothing.
  • Results for the general meetingTake the themes, counts and quotes into your presentation or report.

A pilot measurement

Proof first, procurement later: small and scoped.

You don't have to pick a tool before you know what it delivers. A pilot measurement is a one-off, low-threshold trial with part of your members, with a report and a debrief.

  1. 01

    Pick one question

    Something that matters right now, or the survey that was planned anyway.

  2. 02

    We set up the conversation

    Based on your question and your existing survey. You review it and adjust.

  3. 03

    Members answer

    Through a link or QR code. You see the themes while it runs.

  4. 04

    Report and debrief

    You get a report with themes, counts and quotes and discuss it with us. Then you decide what to do with it.

Want to discuss it internally first? Ask for the one-pager: privacy, time, choice of target group and a business case.

Privacy and trust

Read how we handle privacy

  • Processing in the EU

    And never used to train AI models.

  • Anonymous when you choose

    You choose per interview whether answers are anonymous. Anonymous means you never see who said what.

  • Open about the AI

    Members know from the first message that they are talking to an AI.

  • Traceable

    Every theme shows the count and the verbatim quotes.

Questions boards ask

Does Febaso replace our member survey?

It doesn't have to. Febaso works alongside your existing survey. Start with one question that matters right now, or with the survey that was planned anyway.

Is it anonymous for members?

When you choose anonymous, names never appear next to answers. Whoever wants to hear back leaves a contact detail that is stored apart from the answers. In a very small group an answer can be recognisable by its content; we look at that together when setting up.

Is this GDPR compliant?

Answers are processed in the EU and never used to train AI models. You sign a data processing agreement with a list of every subprocessor, and in anonymous interviews names never appear next to answers.

Can we look per chapter or region?

Yes. Ask about the chapter, the region or the type of membership in the conversation, and you see the themes per group.

Will members want to have a conversation?

The conversation is short, about four minutes. Febaso only asks a follow-up when an answer stays vague, and you decide per question how often. Members answer whenever it suits them, by typing or speaking, in their own language.

How do you tell members what happened without knowing who said what?

Whoever wants to stay informed leaves a contact detail that Febaso stores separately. When you add a decision to a theme, only the members who raised that theme get the message, in their own language. You never see who they are.

Can we start small?

Yes. One question to part of your members is enough to see what it delivers. It is a web app, so there is nothing to install. In an intro we agree on a scoped pilot measurement.

Start with one question, or meet us first.

In a thirty-minute intro we discuss what you want to ask your members, show Febaso live and agree on a scoped first round.

  • Works alongside your member survey
  • Reads every open answer
  • Tells members what changes

Book an intro

Pick a moment

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