# Satisfaction study 2026: three themes, one decision per theme.

> What a feedback round looks like once Febaso has read it: three themes with count, trend, the quote that proves it and one recommendation each.

Web page: https://febaso.com/sample-report · Example data

This is what a round yields once Febaso has read it. Not a dashboard to get lost in, but a document that carries a decision: per theme the count, the trend, what Febaso understood, the quote that proves it and one recommendation.

- 513 answers
- 3 themes
- 4 languages

## Theme 1 of 3: Feedback: arrives after the deadline

214 answers · rising

**What Febaso understood.** Feedback arrives when you can no longer act on it. Those who ask for it get it at once.

> "At my interim review I only heard something after three weeks, by then it was too late." (respondent #47)
>
> "Three weeks of silence after I handed it in." (respondent)

**Recommendation.** Feedback within one week after every interim review, and say the deadline up front.

## Theme 2 of 3: Schedule: too many gaps between classes

168 answers · stable

**What Febaso understood.** The hours are not the problem, the gaps between them are: waiting drains energy.

> "Three free periods in one day; by the afternoon all my energy is gone." (respondent #212)
>
> "My shift starts at seven, the briefing at nine." (respondent)

**Recommendation.** At most one gap per day in the schedule, and publish time off two weeks ahead.

## Theme 3 of 3: Assessment: criteria unclear

131 answers · rising slightly

**What Febaso understood.** People do not know what they are assessed on. Wherever there is an example, the complaint disappears.

> "I did not know what I was being assessed on. An example would have helped." (respondent #131)
>
> "What counts as 'good enough'?" (respondent)

**Recommendation.** Share the assessment criteria up front, with one worked example per criterion.

In the real report every quote is one click from the full conversation. Urgent signals do not go into the report but straight to the organisation.

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