# Show them what you did.

> Per theme a decision and an update to whoever raised it, in their own language, without you knowing who they are. That way people see their feedback matters.

Web page: https://febaso.com/features/close-the-feedback-loop · Updated: 2026-10-21

People who give feedback and never hear back give less next time. Febaso helps you report back per theme, without you knowing who it was.

- Per theme a decision and an update
- In the recipient's own language
- You never see who they are

## From a theme to a message that lands.

1. **A theme waits for a decision.** Febaso shows which themes haven't received anything back yet and how many people want an update about them.
2. **You decide and write the update.** A decision, or an explanation why not. Febaso helps you say it short and clear.
3. **Whoever raised it gets a message.** Only those who raised the theme and wanted to hear back, in their own language. Through Febaso, apart from the answers.

## From answer to update, in ten taps.

Answer an interview, see the theme take shape and send the update. With made-up data, and then you look around yourself.

### What one round yields (Example data)

Northwind Summit 2026 · Northwind. Northwind, Marieke and every answer here are made up for this demo.

| Theme | Raised by | In their words |
| --- | --- | --- |
| Sessions: too many overlap | 186 attendees | "Two talks I wanted ran at the same time. I had to choose, and I picked wrong." |
| Programme: published late | 23 attendees | "The schedule came out two days before." |
| Lunch: long queues | 142 attendees | "Half an hour in line for lunch." |
| Networking: too little time | 97 attendees | "Great people, too little time to talk." |
| Speakers: worth the trip | 88 attendees | "The keynote alone was worth the trip." |

## Collecting feedback is half the work. Reporting back finishes it.

| How it often goes | With Febaso |
| --- | --- |
| People give feedback and never hear anything back. | Per theme a message to whoever raised it: this is what we decided. |
| Reporting back takes hours: working out who said what, and writing a mail per group. | Febaso keeps track of who wants a message per theme, and helps you write the update. |
| You can't report back without knowing who it was, and with anonymous you don't want to know. | The update goes through Febaso, apart from the answers. You never see who gets it. |
| The update is in one language, for a group that speaks several. | Everyone gets the update in their own language. |
| The next questionnaire starts with people thinking: it never leads to anything. | People see their feedback leads somewhere, and answer more honestly next time. |

## We build this together with the first organisations.

- **Developed together.** Reporting back is where Febaso is heading, and we work it out with the first organisations. So you can help decide how it looks.
- **You never see who they are.** Whoever wants a message leaves a contact detail that Febaso stores separately. When you add a decision to a theme, the message goes through Febaso, not through you.
- **Only whoever wants it.** Nobody gets a message without wanting one. Whoever doesn't want to hear back, doesn't.
- **A decision stays your decision.** Febaso writes nothing without your approval. You decide what is said and when.

## Anywhere people deserve something back.

- [NPS](https://febaso.com/use-cases/nps.md): The score, and why
- [Customer satisfaction (CSAT)](https://febaso.com/use-cases/customer-satisfaction-csat.md): CSAT with follow-up questions
- [Employee engagement (eNPS)](https://febaso.com/use-cases/employee-engagement-enps.md): Engagement and eNPS, anonymous
- [Member feedback](https://febaso.com/use-cases/member-feedback.md): For associations
- [Course evaluation](https://febaso.com/use-cases/course-evaluation.md): Courses and classes

## Reporting back is the weak link.

For his graduation research, founder Bryan Bakker spoke with thirteen people who run evaluations and quality assurance in Dutch higher and vocational education. Almost everyone recognised this: the feedback comes in, but students rarely hear what happens with it.

- 11/13: find the feedback to students weak

> "An evaluation of a module that takes place now can lead to a change in two years." (Policy adviser, higher education (translated from Dutch))

Graduation research by Bryan Bakker (Creative Business, HvA), March to June 2026: thirteen interviews at twelve institutions, thematically analysed. Quote anonymised.

## Privacy and trust

- **Processing in the EU.** And never used to train AI models.
- **Anonymous when you choose.** You choose per interview whether answers are anonymous. Anonymous means you never see who said what.
- **Stored apart.** The contact detail of whoever wants a message is kept separate from the answers.
- **Only on request.** Nobody gets a message without wanting one.

[Read how we handle privacy](https://febaso.com/privacy)

## Frequently asked questions

### How do I tell people what happened without knowing who said what?

Whoever wants to stay informed leaves a contact detail that Febaso stores separately. When you add a decision to a theme, only the people who raised that theme get the message, in their own language. You never see who they are.

### Is this available yet?

We are working out reporting back with the first organisations, and you can see it in the demo. In an intro I show where it stands now and what you can expect.

### What if I can't change anything?

Then you say so: an update can explain why something doesn't change. People often value an honest answer more than silence.

### Does Febaso send messages by itself?

No, not without your approval. You write or approve the update and choose when it goes.

### Does everyone get a message?

Only whoever raised the theme and wanted to hear back. Whoever doesn't want to hear anything, doesn't.

### In which language does the update arrive?

In the recipient's language. You write in yours.

## Close the loop.

In a thirty-minute intro I show how reporting back works and we discuss how it would fit your situation.

- [Book an intro](https://febaso.com/features/close-the-feedback-loop#contact)